Frequently Asked Questions

Getting Started

What is PlumRush?

PlumRush is a customer rewards platform that helps businesses reward customers, and encourage repeat visits. Customers join by scanning a QR code, save rewards to their phone, and keep them all in one wallet.

How does PlumRush work?

Customers join by scanning a QR code, earn rewards as they visit or spend, and can view their progress from their phone. PlumRush helps you keep customers engaged and coming back.

Do I need an app?

No. Customers simply scan your QR code and use their phone browser. No app or download is required.

What types of businesses use PlumRush?

PlumRush works for cafés, restaurants, beauty, barbers, gyms, retailers, trades, service businesses, franchises, and many other businesses that want more repeat customers.

Can I get help setting things up?

Yes. If you need a hand, our team is happy to help you get started.

Rewards
What kind of rewards can I run?

You can create stamp rewards, spend-based rewards, milestone rewards, birthday rewards, "we miss you" offers, and limited-time promos.

Which reward type should I choose?

Stamp Rewards are great for encouraging repeat visits.
Earn & Spend works well when customer spending varies.
Level Up rewards long-term loyalty and progression.
Birthday Rewards help create memorable customer experiences.
Bring Customers Back encourages inactive customers to return.
Boost Visits is ideal for seasonal promotions and special offers.

Can I customise my rewards?

Yes. You can set your own reward rules, targets, and offers to match your business.

How do customers join my rewards program?

Customers can join by scanning your QR code, being added by your team, or automatically through a supported integration. Once joined, they'll be able to access their rewards from their phone.

How are rewards earned?

Rewards can be added by staff, tracked automatically through supported integrations, or managed manually depending on how your business operates.

Can I run more than one reward at a time?

Yes. Many businesses run multiple rewards and promotions at the same time.

Can I send promotions or customer notifications?

Yes. Customers can view promotions, announcements, and special offers inside their PlumRush wallet.

Can I reward customers on their birthday?

Yes. You can automatically send birthday rewards and special offers to your customers.

Can I bring back inactive customers?

Yes. Re-engagement rewards can help encourage customers to return after a period of inactivity.

Customer wallet
What is the PlumRush Wallet?

The PlumRush Wallet lets customers keep all of their rewards cards in one place on their phone.

Can customers save rewards from multiple businesses?

Yes. Customers can save and manage rewards from multiple businesses in a single wallet.

How do customers access their rewards?

Customers can open their wallet on their phone at any time to view rewards, progress, and offers.

Do customers need to create an account?

Yes. Customers sign in using their mobile number so their rewards can be saved and accessed across devices.

Business features
Can I use PlumRush across multiple locations?

Yes. PlumRush can be used across multiple stores, branches, or locations.

Can franchises use PlumRush?

Yes. PlumRush works well for franchise groups and businesses with multiple locations.

Can personal trainers or team members have their own pages?

Yes. Team members can have their own profile pages with their wn rewards, while still being connected to the main business.

Does PlumRush integrate with MYOB?

Yes. PlumRush integrates with MYOB to help streamline customer and rewards management.

Pricing
Is PlumRush free?

Yes. PlumRush is currently free while we continue rolling out new features and gathering feedback. Paid plans will be introduced in the future.

What's the difference between Rewards and Multi-Rewards?

Rewards is designed for individual businesses. Multi-location is designed for businesses with multiple stores, franchises, trainers, team members, or locations that need to be managed together.

What's included in the Rewards plan?

The Rewards plan includes loyalty rewards, customer wallets, unlimited customers, QR codes, notifications, and everything you need to encourage repeat business.

Can I cancel anytime?

Yes. You can cancel your plan at any time.

Can I add my own branding?

Yes. You can customise your rewards experience with your business name, logo, and branding.